At Earthen Decor Studio LLP, we value your satisfaction and strive to deliver products that meet your expectations. If, for any reason, you are not entirely happy with your purchase, we offer an easy and transparent return and refund process as outlined below.

Return & Exchange Policy

• Returns or exchange are accepted only incase of damaged or incorrect products within 1–3 days of delivery.
  

• Products must be in original condition — unused/ unwashed, and with all original tags and packaging intact.
  

• An unboxing video is mandatory for all return or exchange requests.
  

• To initiate a return or exchange, please contact our support team via email at info@earthendecorstudio.com .
  

Refund Policy

Once we receive and inspect the returned item, your refund will be processed as per your selected payment method:

• Bank Account Refund: Processed within 5-7 business days after receiving the returned item.
  

• Online Payment Refund (Debit/Credit Card, UPI, etc.): Processed within 7–10 business days after receiving the returned item.

Note: Refund timelines may vary based on your bank or payment gateway processing time.

Shipping & Delivery Policy

• Delivery Timeline:
  

• Delhi/NCR: 3–5 business days post-shipment.
  

• Outside Delhi/NCR: 7–10 business days post-shipment. 
  

• Free Shipping on all orders across India.
  

• Tracking details will be shared via SMS and email once your order is dispatched.
  

Order Cancellation Policy

Orders can be cancelled before shipment without any additional charges. Once the order has been shipped, cancellations will not be accepted.

Customer Support

For any questions, assistance, or complaints, please contact our support team at:
📧 info@earthendecorstudio.com

Our customer care team is available Monday to Saturday, 10:00 AM – 6:00 PM.
We aim to respond to all inquiries within 24–48 business hours.